Terms and Conditions

Last Updated: January 21, 2026

1. General Information

1.1 About Us

This website is operated by:

1.2 Acceptance of Terms

By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy. These terms apply to all visitors, users, and others who access or use our services.

1.3 Modifications to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on this website. Your continued use of the website after any changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

2. Use of Website

2.1 Permitted Use

This website is intended to provide information about our dental services and to facilitate appointment booking. You may use this website for lawful purposes only and in accordance with these Terms and Conditions.

2.2 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website or any systems or networks connected to the website
• Use any automated means (including robots, scrapers, or data mining tools) to access the website without our express written permission
• Interfere with or disrupt the website or servers or networks connected to the website
• Transmit any viruses, malware, or other malicious code
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• Collect or store personal data about other users without their express consent
• Post or transmit any defamatory, obscene, offensive, or illegal content

2.3 Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Dental Services

3.1 Services Offered

HEALTH GOAL & DR FALHOUT MEDICAL CENTER L.L.C provides comprehensive dental services including, but not limited to:

• General Dentistry (cleanings, checkups, fillings, examinations)
• Cosmetic Dentistry (whitening, veneers, smile makeovers)
• Orthodontics (braces, Invisalign, clear aligners)
• Dental Implants
• Oral Surgery
• Pediatric Dentistry
• Emergency Dental Care
• Root Canal Treatment (Endodontics)
• Periodontics (gum disease treatment and prevention)

3.2 Professional Standards

All dental services are provided by qualified and licensed dental professionals in accordance with the standards and regulations set by the Dubai Health Authority (DHA) and the UAE Ministry of Health and Prevention (MOHAP). We maintain the highest standards of professional care, hygiene, and patient safety.

3.3 Treatment Plans and Consent

All treatment plans, procedures, costs, and expected outcomes will be discussed with patients during consultation. Written informed consent will be obtained before any procedure is performed. Patients have the right to ask questions and request clarification about any aspect of their treatment.

3.4 Medical Information Accuracy

Information provided on this website about dental conditions, treatments, and procedures is for general educational purposes only and should not be considered medical advice. Always seek the advice of your dentist or other qualified healthcare provider with any questions you may have regarding a dental condition or treatment.

4. Appointments and Bookings

4.1 Online Appointment Booking

Our website provides an online appointment booking system. By submitting an appointment request through our website:

• You acknowledge that the appointment is not confirmed until you receive confirmation from our clinic via phone call or SMS
• You agree to provide accurate and complete information
• You understand that appointment availability is subject to change
• You consent to be contacted via the phone number or contact method provided

4.2 Appointment Confirmation

All appointment requests submitted through the website are subject to availability and confirmation by our clinic staff. We will contact you to confirm your appointment, discuss your needs, and provide any necessary pre-appointment instructions.

4.3 Cancellation and Rescheduling Policy

We understand that circumstances may require you to cancel or reschedule your appointment. To ensure we can accommodate all patients:

• Advance Notice Required: Patients must provide at least 24 hours advance notice for cancellations or rescheduling
• Late Cancellations: Cancellations with less than 24 hours notice may be subject to a cancellation fee
• No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in a no-show fee and may affect your ability to book future appointments
• How to Cancel: To cancel or reschedule, please contact us at +971 55 650 3418

4.4 Emergency Appointments

For dental emergencies, please contact us directly at +971 55 650 3418. Emergency cases will be prioritized based on severity and clinic availability.

4.5 Age Requirements

In accordance with UAE law and regulations:

• Patients under 18 years of age must be accompanied by a parent or legal guardian for all appointments
• Consent for treatment of minors must be provided by a parent or legal guardian
• We provide specialized pediatric dental services for children of all ages

5. Payment Terms

5.1 Payment Methods

Payment for dental services is required at the time of service and must be made in-clinic. We accept the following payment methods:

• Cash (UAE Dirhams)
• Credit/Debit Cards
• Insurance (subject to coverage verification)

5.2 Online Payment

This website does not process payments online. No payment information is collected through the website. All payment transactions occur in-person at our clinic.

5.3 Insurance

We work with various insurance providers. Insurance coverage, eligibility, and reimbursement details will be discussed with patients during consultation or prior to treatment. Patients are responsible for:

• Verifying their insurance coverage and benefits
• Understanding their policy’s limitations and exclusions
• Paying any co-payments, deductibles, or non-covered services
• Settling any balance not covered by insurance

5.4 Pricing and Estimates

Treatment costs vary based on the complexity and nature of the procedure. Cost estimates will be provided during consultation. Final costs may vary based on actual treatment performed. We reserve the right to modify our pricing at any time.

5.5 Refunds and Warranties

Refund policies, warranties on dental work, and treatment guarantees are discussed individually with each patient and are not governed by the website or these Terms and Conditions. Any such policies will be provided in writing at the time of treatment.

6. Intellectual Property Rights

6.1 Website Content Ownership

All content on this website, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, data compilations, and software, is the property of HEALTH GOAL & DR FALHOUT MEDICAL CENTER L.L.C or its content suppliers and is protected by UAE and international copyright laws.

6.2 Trademarks

All trademarks, service marks, trade names, and logos displayed on this website are the property of HEALTH GOAL & DR FALHOUT MEDICAL CENTER L.L.C or their respective owners. You may not use any trademark without our prior written permission.

6.3 Restrictions on Use

You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written permission
• Modify, create derivative works from, or reverse engineer any content from the website
• Remove any copyright, trademark, or other proprietary notices from the website or its content
• Use any content for commercial purposes without our written authorization

6.4 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only. This license does not include any right to download (except page caching), modify, or make any commercial use of the website or its content.

7. Privacy and Data Protection

7.1 Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices.

7.2 Data Protection Compliance

We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and all applicable data protection regulations in the UAE. We implement appropriate technical and organizational measures to protect your personal data.

7.3 Cookie Policy

Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for detailed information about the types of cookies we use, their purposes, and how you can manage your cookie preferences.

7.4 Medical Records

All medical and dental records are maintained in accordance with UAE healthcare regulations and are kept strictly confidential. Patient information will not be shared without proper consent except as required by law or regulation.

8. Disclaimers and Limitations of Liability

8.1 Website “As Is”

This website is provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the website will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of information

8.2 No Medical Advice

The information provided on this website is for general informational and educational purposes only and does not constitute medical or dental advice. You should not rely on information from this website as an alternative to professional medical advice from your dentist or healthcare provider.

8.3 Limitation of Liability

To the fullest extent permitted by UAE law, HEALTH GOAL & DR FALHOUT MEDICAL CENTER L.L.C, its directors, employees, agents, and affiliates shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the website
• Any errors or omissions in website content
• Any unauthorized access to or use of our servers or any personal information stored therein
• Any interruption or cessation of transmission to or from the website
• Any bugs, viruses, or other harmful code that may be transmitted through the website by third parties

8.4 Website Availability

We do not guarantee that the website will always be available or that access will be uninterrupted. We reserve the right to suspend, withdraw, or restrict access to the website at any time for maintenance, updates, or other reasons.

8.5 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, privacy practices, or terms of use of any third-party websites. Your use of third-party websites is at your own risk.

8.6 Maximum Liability

Where liability cannot be excluded by law, our maximum aggregate liability to you in connection with the website or these Terms and Conditions shall not exceed the amount you have paid to us (if any) in the six months prior to the event giving rise to the liability.

9. Indemnification

You agree to indemnify, defend, and hold harmless HEALTH GOAL & DR FALHOUT MEDICAL CENTER L.L.C, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of or access to the website
• Your violation of these Terms and Conditions
• Your violation of any third-party rights, including intellectual property rights
• Any breach of your representations and warranties set forth in these Terms
• Any content you submit or transmit through the website

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict of law principles.

10.2 Jurisdiction

Any disputes, claims, or controversies arising out of or relating to these Terms and Conditions, your use of the website, or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

10.3 Dispute Resolution Process

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiations. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue legal remedies in accordance with Section 10.2.

10.4 Language

These Terms and Conditions are drafted in English. In case of any dispute regarding interpretation, the English version shall prevail over any translation.